Refund Policy

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits any rights you have under the ACL.

2. Faulty, damaged or incorrect items

If your gift arrives faulty, damaged in transit or not as described, contact us within 30 days of delivery at support@rememberly.app with your order number and a photo of the item. We will arrange a replacement, repair or refund at no cost to you, including return shipping where applicable.

3. Change of mind

We offer change-of-mind returns within 30 days of delivery, provided the item is unused, in its original condition and packaging. Return shipping for change-of-mind returns is at the customer's cost. Once we receive and inspect the item, we will refund the purchase price to the original payment method within 7–10 business days.

For hygiene reasons, some items (such as opened perfume, worn jewellery or personal care products) cannot be returned for change of mind unless faulty.

4. Memberships and subscriptions

You can cancel a Rememberly membership at any time from your account, and the cancellation takes effect at the end of the current billing period. We do not provide pro-rata refunds for partial billing periods.

Where a gift included in your membership has already been selected, confirmed or shipped, its retail value may be deducted from any membership refund, unless the item is faulty (in which case the ACL guarantees apply).

If we fail to supply a gift or service included in your membership, you are entitled to a remedy under the ACL, which may include a refund of the affected period.

5. Items that have been shipped

Because gifts are sourced from suppliers around the world, orders that have already been dispatched to the delivery address cannot be cancelled. If the recipient does not want the item, the change-of-mind return process above applies once it arrives.

6. How to request a refund

To request a return or refund:

1. Email support@rememberly.app with your order number, the item and the reason.
2. We will confirm eligibility and provide a return address if a return is needed.
3. Approved refunds are processed to the original payment method within 7–10 business days of approval or receipt of the returned item.

7. Changes to this policy

We may update this Refund Policy from time to time. The latest version will always be available on this page.