Terms & Policies

1. Our service

Rememberly helps users plan, remember and purchase gifts for the important people in their lives. We provide date reminders, curated product suggestions, and optional future membership plans. Memberships are coming soon and cannot currently be purchased. All physical products are fulfilled by our commerce partner; we act as the curator and technology platform connecting you to those products.

2. Accounts and accuracy

You are responsible for keeping your account details accurate and secure, including the dates, addresses and recipient preferences you enter. We rely on the information you provide to schedule reminders and deliveries. We are not responsible for gifts sent to incorrect addresses or on incorrect dates that result from inaccurate account information.

3. Memberships and billing

Rememberly memberships are coming soon and are not currently available to purchase. Pricing, inclusions, billing and cancellation terms will be confirmed before memberships become available.

4. Gift selection and reminders

We aim to email curated gift options approximately one month before each occasion you add. If you do not make a selection by the deadline shown in the reminder, we will automatically send our top pick so the gift still arrives on time. You can update your preferences at any time, but changes made after a reminder has been sent may not apply to that occasion.

5. Shipping and delivery

Delivery dates are estimates and depend on the shipping destination, carrier and product availability. We do our best to ensure gifts arrive on or before the occasion date, but we cannot guarantee delivery on a specific day. Risk of loss passes to you once the carrier marks the package as delivered.

6. Returns and refunds

Because gifts can be time-sensitive, returns are accepted only where products are damaged, defective or materially different from what was described. Please contact us within 14 days of delivery with photos and a description of the issue.

7. Intellectual property

All content on this site, including text, images, branding and software, is owned by Rememberly or its licensors and is protected by copyright and other intellectual property laws. You may not copy, reproduce or distribute our content without written permission.

8. Limitation of liability

To the fullest extent permitted by law, Rememberly is not liable for indirect, incidental or consequential damages arising from your use of the service, missed occasions, or delays caused by carriers or suppliers. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim arose.

9. Changes to these terms

We may update these terms from time to time. The current version will always be posted on this page with an effective date. Continued use of the service after changes means you accept the updated terms.

10. Contact us

If you have questions about these terms, please contact us at hello@rememberly.com.

1. Who we are

Rememberly operates the website at rememberly.app and related services. We are committed to protecting your privacy and handling personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have questions about this policy or how we handle your information, contact us at privacy@rememberly.app.

2. What personal information we collect

We may collect the following kinds of personal information:

• Account details: name, email address, phone number, billing address and payment information.
• Recipient details: the name, relationship, occasion dates, preferences, notes and delivery address of the person you are buying gifts for.
• Usage data: how you interact with our website, including pages visited, device type, browser and IP address.
• Communications: emails, support requests and feedback you send us.

We only collect information that is reasonably necessary for us to provide our service.

3. How we collect information

We collect personal information:

• directly from you when you create an account, set up dates or make a purchase;
• automatically through cookies and analytics tools when you browse our website;
• from third parties such as payment processors and shipping providers, only where necessary to fulfil your order.

4. Why we use your information

We use personal information to:

• provide, operate and improve the Rememberly service;
• remember important dates and send gift reminders and proposals;
• process payments and fulfil orders, including delivery;
• personalise gift recommendations;
• communicate with you about your account, orders and marketing (where permitted);
• comply with legal obligations and resolve disputes.

5. Sharing and overseas disclosure

We do not sell personal information. We may share information with trusted service providers who help us operate Rememberly, such as payment processors, shipping partners, email providers and analytics services.

Because we source products from makers and suppliers around the world, some recipient details (such as delivery address) may be disclosed overseas to fulfil orders. Where this happens, we take reasonable steps to ensure the overseas recipient handles the information in accordance with the APPs or is subject to comparable privacy protections.

6. Security

We use industry-standard measures to protect personal information from unauthorised access, loss, misuse or disclosure. However, no online service can be completely secure, and we cannot guarantee absolute security.

7. Cookies and analytics

Our website uses cookies and similar technologies to improve your experience, understand traffic and remember your preferences. You can manage or disable cookies through your browser settings.

8. Marketing

With your consent, we may send you promotional emails. You can opt out at any time by clicking the unsubscribe link in any marketing email or contacting us at privacy@rememberly.app.

9. Access, correction and complaints

You have the right to access and correct the personal information we hold about you. If you wish to access, correct or delete your information, or if you have a privacy complaint, contact us at privacy@rememberly.app. We will respond within a reasonable time and in accordance with the APPs.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date.

11. Contact us

For privacy questions or requests, email privacy@rememberly.app.

1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits any rights you have under the ACL.

2. Faulty, damaged or incorrect items

If your gift arrives faulty, damaged in transit or not as described, contact us within 30 days of delivery at support@rememberly.app with your order number and a photo of the item. We will arrange a replacement, repair or refund at no cost to you, including return shipping where applicable.

3. Change of mind

We offer change-of-mind returns within 30 days of delivery, provided the item is unused, in its original condition and packaging. Return shipping for change-of-mind returns is at the customer's cost. Once we receive and inspect the item, we will refund the purchase price to the original payment method within 7–10 business days.

For hygiene reasons, some items (such as opened perfume, worn jewellery or personal care products) cannot be returned for change of mind unless faulty.

4. Memberships and subscriptions

Rememberly memberships are coming soon and cannot currently be purchased. The full subscription and cancellation terms will be published before memberships launch.

5. Items that have been shipped

Because gifts are sourced from suppliers around the world, orders that have already been dispatched to the delivery address cannot be cancelled. If the recipient does not want the item, the change-of-mind return process above applies once it arrives.

6. How to request a refund

To request a return or refund:

1. Email support@rememberly.app with your order number, the item and the reason.
2. We will confirm eligibility and provide a return address if a return is needed.
3. Approved refunds are processed to the original payment method within 7–10 business days of approval or receipt of the returned item.

7. Changes to this policy

We may update this Refund Policy from time to time. The latest version will always be available on this page.

1. How Rememberly ships

Rememberly sources quality gifts from makers and suppliers across Australia and around the world. This worldwide sourcing is what makes our products unique — but it also means delivery takes longer than a typical local store. That is exactly why we plan your gifts roughly six weeks before each occasion: the notice period absorbs international shipping time, so your gift still arrives before the date.

2. Delivery timeframes

• Items shipped from within Australia: typically 3–8 business days after dispatch.
• Items shipped from overseas: typically 2–5 weeks after dispatch, depending on the supplier and destination.

These timeframes are estimates only. Customs processing, public holidays and courier delays can occasionally extend delivery. We recommend confirming gifts as early as possible after receiving your reminder email.

3. Shipping areas

We currently deliver to addresses within Australia only. International delivery may be added in future.

4. Shipping costs

Shipping costs, where applicable, are shown at checkout before you pay. Some items include free shipping; this is indicated on the product page or at checkout.

5. Tracking

Every confirmed gift is assigned a tracking number and delivery status, visible on your Deliveries page. Tracking information is provided by the supplier or carrier and may take a few days to activate after dispatch.

6. Lost or undelivered items

If tracking shows no movement for an extended period, or an item has not arrived within 10 business days of the estimated delivery window, contact us at support@rememberly.app and we will investigate with the carrier. If an item is confirmed lost, we will arrange a replacement or refund under our Refund Policy.

7. Delivery addresses

Please make sure the delivery address for each recipient is accurate and complete. We are not responsible for delays or failed deliveries caused by incorrect address details, though we will always help you resolve them where we can.

8. Changes to this policy

We may update this Shipping Policy from time to time. The latest version will always be available on this page.